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記事カテゴリ： Guest Support

民泊運営で長期的利益を手にするためのノウハウをお届けします。

2025.03.24

All Posts Guest Support

3 Items That Will Skyrocket Guest Satisfaction at Your Vacation Rental

Leave Your Vacation Rental Management to Us Free Online Consultation Over the past few years, driven by inbound demand and the growing diversity of domestic travel, the number of guests choosing vacation rentals has steadily increased. The “travel like you live there” style, so different from a hotel stay, has won guests over, and properties [...]Read More... from 3 Items That Will Skyrocket Guest Satisfaction at Your Vacation Rental

2025.03.18

All Posts Guest Support

How to Choose the Right Air Conditioner for Your Vacation Rental: Keeping Guests Comfortable

Leave Your Minpaku Management to Us Free Online Consultation Minpaku—turning vacant rooms and properties into short-term rental accommodations—has become increasingly common. Since the pandemic, many travelers have been drawn to stays that offer a different experience from traditional hotels and ryokan, and as a result, the number of owners interested in the minpaku business continues [...]Read More... from How to Choose the Right Air Conditioner for Your Vacation Rental: Keeping Guests Comfortable

2025.02.28

All Posts Guest Support

The Art of Signage Design: Boosting Guest Satisfaction in Vacation Rentals

Leave Your Vacation Rental Management to Us Completely Free Online Consultation When operating a vacation rental (minpaku), the “signage” installed near the entrance of the property plays an important role. Unlike hotels or traditional Japanese inns (ryokan), vacation rentals don’t have front desk staff on-site, nor do they have conspicuous neon signs. In the guest [...]Read More... from The Art of Signage Design: Boosting Guest Satisfaction in Vacation Rentals

2025.02.21

All Posts Guest Support

How to Handle a Negative Review on Your Vacation Rental (and Bounce Back)

Leave your vacation rental management to us Completely Free Online Consultation Guest Reviews Are the Lifeline of Vacation Rental Operations High ratings lead to a steady stream of bookings and stable revenue, while an increase in negative reviews can cause occupancy rates to plummet. What’s more, once a negative review is posted, it’s difficult to [...]Read More... from How to Handle a Negative Review on Your Vacation Rental (and Bounce Back)

2025.02.17

All Posts Guest Support

Make the Most of Generative AI (ChatGPT) for Airbnb Guest Messaging

Leave Your Vacation Rental Management to Us Free Online Consultation Multilingual support is essential when handling guest messages for vacation rentals. It’s not uncommon to receive inquiries not just in major languages like English and Chinese, but also in French, Spanish, and many others. What’s more, guests aren’t relaxing at home when they message you—they’re [...]Read More... from Make the Most of Generative AI (ChatGPT) for Airbnb Guest Messaging

2025.02.14

All Posts Cleaning Management

3 Regular Maintenance Tasks to Avoid Bad Reviews in Vacation Rental Cleaning

Leave Your Vacation Rental Management to Us Free Online Consultation No matter how appealing the location, if the cleaning quality falls short, guest satisfaction drops and negative reviews are quick to follow. This is especially true for vacation rentals, which don’t offer the attentive service of a hotel. As a result, cleanliness and well-maintained equipment [...]Read More... from 3 Regular Maintenance Tasks to Avoid Bad Reviews in Vacation Rental Cleaning

2025.02.12

All Posts Guest Support

3 In-Room Amenities That Boost Guest Satisfaction in Vacation Rentals: Underfloor Heating, Elevator, and Washer-Dryer

Leave Your Minpaku Management to Us Free Online Consultation How to Boost Guest Satisfaction at Your Minpaku Running a successful minpaku isn’t just about a great location or beautiful interiors—how comfortable guests feel during their stay plays a huge role too. Many overseas travelers are experiencing Japan’s unique housing culture and daily customs for the [...]Read More... from 3 In-Room Amenities That Boost Guest Satisfaction in Vacation Rentals: Underfloor Heating, Elevator, and Washer-Dryer

2025.02.7

All Posts Guest Support

How to Properly Respond When a Guest Asks for Early Check-In at Your Vacation Rental

Leave Your Vacation Rental Management to Us Free Online Consultation A Common Question: “Can I Check In Early?” If you run a vacation rental, you’ve likely fielded this question from guests more than once: “Is early check-in possible?” Just like hotels, vacation rentals typically operate on set check-in and check-out times—commonly 3 or 4 PM [...]Read More... from How to Properly Respond When a Guest Asks for Early Check-In at Your Vacation Rental

2025.02.2

All Posts Guest Support

When a Guest Complained About No Hot Water at My Vacation Rental

A Real Case Study: Handling a “No Hot Water” Guest Complaint Running a vacation rental means dealing with all kinds of issues, both big and small. Problems that directly affect a guest’s daily life require especially swift and precise handling, as they impact not only guest satisfaction but also future bookings, reviews, revenue, and occupancy [...]Read More... from When a Guest Complained About No Hot Water at My Vacation Rental

2025.01.12

All Posts Guest Support

Check-In Guides Are Crucial for Vacation Rentals

Author Stay Buddy Inc. A property management company for short-term rentals operating in Osaka, Tokyo, and Okinawa.We specialize in driving guest bookings through branding and marketing strategies. Leave Your Short-Term Rental Management to Us Completely Free Online Consultation What Is a Check-In Guide? A check-in guide is an information sheet that compiles everything guests need [...]Read More... from Check-In Guides Are Crucial for Vacation Rentals

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